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More about the patent "Systems and methods for influencing customer treatment in a contact center through detection and analysis of social media activity "
ID: US-2016042371-A1


Danger Rate by editors: 74


Assignee: Avaya Inc.

Inventors: Reinhard Klemm

Class: Social_Media_All

Tags: Social Media.

Filing: 2014-08-05

Priority: 2014-08-05

Publication: 2016-02-11

Granted: 0000-00-00


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Systems and methods for influencing customer treatment in a contact center through detection and analysis of social media activity  - US-2016042371-A1

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SOCIALITY AIMS TO EXPLOIT INTELLECTUAL PROPERTY LAWS FOR MONITORING AND REGULATING HAZARDOUS INFORMATION TECHNOLOGY. AS AN ARTISTIC PROVOCATION, IT PROPOSES THE DEMOCRATIC BANNING OF SOCIALLY HARMFUL INVENTIONS THAT EMPLOY DEVIOUS PSYCHOLOGICAL AND PROFILING TACTICS THROUGH ARTIFICIAL INTELLIGENCE, ALGORITHMS, DATA MINING, SOCIAL MEDIA, USER INTERFACES AND TRACKING, IN FAVOR OF A MORE ETHICAL USE OF TECHNOLOGY.
This is a socially engaged Internet artwork by Paolo Cirio.